1. Extensions Purchase & Usage:
When you purchase any extensions from our official website, you will receive an email containing the extension in the attachment of the email as soon as you made payment. If for some reasons, you don't receive it (sometime mail server doesn't work, sometime, your mail server remove the attachments....), please contact us and ask us to re-send the extension to you.
You can use the extension on unlimited of your domains.
You are authorized to make any necessary modifications to our extensions to fit your purposes. You may not, however, change or remove the copyright information from any file. Our software is protected under the GNU/GPL license - please keep the copyright notices.
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of JappBox Team.
2. Refund policy
2.1. We will only refund the money of your purchase if:
Our extensions doesn't work as described in our product description.
You found any bugs in our extensions and we could not solve it in max 7 days.
2.2. We have the right to refuse refund request if:
The extension is sent to you automatically by our ordering system as soon as you made payment. You cannot contact us and said "I purchased the extension but I didn't get it, so I want refund", we don't accept that. In this case, please contact us to ask us to re-send the extension to you.
You have the responsibility to read the product description before purchasing it. If there are any things/features un-clear to you, feel free to drop us an send mesages using Support Tickets to ask about it or post it on Pre-Sales questions forum. Once you decided to purchase the extension, you agree to use the features provide in the extension. You cannot contact us and said "The extension doesn't meet my requirement, I need refund", we will refuse the refund request in this case, of course!
You experience an issue and abandon the product prior to asking for support.
You choose not to use our product.
You experience script conflicts with other 3rd party software connected or installed on your Joomla website. RE: Templates, Components, Modules, and Plugins
We provide supports for all of our customers. To get supports, you can post questions in Forum, submit Support Tickets or contact us via Support Tickets.
With each purchase (license), we only provide support for one live site for one year. If you want to get support for your second site, you will need to purchase a new license.
We usually provide support for customers in around 24 hours (It might take longer in the weekend because we don't work much at the weekend, we need some rest, of course :)).
Please note that we don't have responsibility to modify our extension to meet your own need. When you need an extra feature which is not available in the extension, you can post it on feature wishlist forum. If we think that the feature is usefull, we will add it to future releases of the extension. If you need it right away, you can consider hiring us to ask the feature for you. Pleasecontact us via Support Tickets.
Right now, when you purchased our extension, you will get free upgrade it for 3 months, 6 months or lifetime, depending on purchased subscription plan. However, we might (and have the right) to change this rule in the future. For example, we might consider changing subscription length to 12 months subscription, or 6 months subscription.... If we do so, we will extend your subscription time as if you just purchased the subscription at that time.